FAQS

While the hotel does not offer a buffet restaurant, it features three distinct dining venues: • Bar98 (1F) • Lotus Restaurant (2F) • Jia Yan Chinese Restaurant (3F)

Monday to Friday: 6:30 AM – 10:00 AM; Saturday & Sunday: 6:30 AM – 10:30 AM

For wedding or large conference needs, we recommend contacting our partner hotel, Hilton Taipei Sinban.

Yes, restaurant consumption at the hotel qualifies for Taiwan Traveler Card usage.

Yes, vegetarian meals are available. Please inform our restaurant staff upon arrival.

Yes, all three of our restaurants provide takeaway options.

Yes, complimentary parking is available during your dining time. Please present your parking token to staff for validation before departure. Parking is subject to availability and cannot be reserved in advance.

Yes, non-staying guests are welcome to enjoy our breakfast. Please contact Lotus Restaurant at +886-2-8964-3955 for reservations.

Yes. Select private rooms at Jia Yan can be connected for larger gatherings. Please contact Jia Yan Chinese Restaurant at +886-2-8964-3952 for details.

Extra beds are not available.

In accordance with Taiwan’s Tobacco Hazards Prevention Act, smoking is strictly prohibited throughout the hotel. A cleaning fee will apply if smoking occurs in the room. A designated smoking area is available in the 1F outdoor garden.

Yes. Baby cribs, sterilizers, bathtubs, bottle warmers, and baby chairs are available upon request at the time of reservation. Items are limited and available on a first-come, first-served basis.

HSR tickets can only be purchased when booking through our official website. They cannot be added after booking or via phone reservations.

Room assignments are based on the room type booked and current availability. While we do our best to accommodate preferences, specific floors cannot be guaranteed.

This depends on the package selected during booking. If not included, breakfast can be purchased at check-in.

Yes. One parking space per room is provided. However, parking is subject to availability and cannot be reserved in advance.

If a natural disaster (e.g. typhoon land warning or earthquake causing transportation disruption) occurs on the day of check-in, please contact the reservation team at +886-2-8964-3968 within three days (including the check-in day) to arrange cancellation.

According to Tourism Administration regulations, a 30% deposit of the total booking amount is required for online reservations. According to current regulations, cancellation penalties apply as follows: * Same-day cancellation: 100% of the prepaid deposit will be forfeited. * 1 day prior to check-in: 80% of the prepaid deposit will be forfeited. * 2–3 days prior to check-in: 70% of the prepaid deposit will be forfeited. * 4–6 days prior to check-in: 60% of the prepaid deposit will be forfeited. * 7–9 days prior to check-in: 50% of the prepaid deposit will be forfeited. * 10–13 days prior to check-in: 30% of the prepaid deposit will be forfeited. * 14 days or more before check-in (inclusive): Full refund of the prepaid deposit. * 1Note: Special promotions or limited-time offers may follow a separate cancellation policy. Please refer to the package details.

Pets are not allowed, with the exception of guide dogs.

A: Check-in is from 3:00 PM, and check-out is by 12:00 noon the following day.

Yes. Complimentary welcome soft drinks and coffee capsules are provided in-room.

Complimentary bottled water is provided based on room type. Additional filtered water is available via dispensers on each floor.

The pool is open daily from 07:00 to 21:00, with a cleaning break from 12:00 to 13:00. Guests will be separately informed of any maintenance closures. Pool access is limited to registered guests during their stay, and will not be available before check-in and after check-out.

The pool is at ambient temperature and not heated. Swimwear is required, but swim caps are not.

Rooms on the same side as the event venue do not offer a direct view of the main Christmasland light installation, but the venue is just a 3-minute walk from the hotel.

Yes, celebration decorations are available as a paid service. Please contact the hotel at +886-2-8953-8999 for more information.

Yes, the hotel is just a 3-minute walk from Banqiao Station, which connects to the HSR, TR, and MRT. For details, please refer to →https://banqiao.caesarpark.com.tw/location/

A deposit of NT$2,000 per room, per night is required at check-in. If no additional charges are incurred, the deposit will be refunded in full at check-out. The deposit can be paid in cash or via credit card pre-authorization (a temporary hold, not an actual charge). Cash deposits are returned immediately, while credit card pre-authorizations typically take 2 to 4 weeks to be released, depending on your issuing bank.

In support of sustainable travel and environmental protection, the hotel no longer provides single-use disposable amenities. If you need any toiletries during your stay, please contact the front desk.