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/Extra beds are not available.
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/In accordance with Taiwan’s Tobacco Hazards Prevention Act, smoking is strictly prohibited throughout the hotel. A cleaning fee will apply if smoking occurs in the room. A designated smoking area is available in the 1F outdoor garden.
Q
/Yes. Baby cribs, sterilizers, bathtubs, bottle warmers, and baby chairs are available upon request at the time of reservation. Items are limited and available on a first-come, first-served basis.
Q
/HSR tickets can only be purchased when booking through our official website. They cannot be added after booking or via phone reservations.
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/Room assignments are based on the room type booked and current availability. While we do our best to accommodate preferences, specific floors cannot be guaranteed.
Q
/This depends on the package selected during booking. If not included, breakfast can be purchased at check-in.
Q
/Yes. One parking space per room is provided. However, parking is subject to availability and cannot be reserved in advance.
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/If a natural disaster (e.g. typhoon land warning or earthquake causing transportation disruption) occurs on the day of check-in, please contact the reservation team at +886-2-8964-3968 within three days (including the check-in day) to arrange cancellation.
Q
/According to Tourism Administration regulations, a 30% deposit of the total booking amount is required for online reservations. According to current regulations, cancellation penalties apply as follows: * Same-day cancellation: 100% of the prepaid deposit will be forfeited. * 1 day prior to check-in: 80% of the prepaid deposit will be forfeited. * 2–3 days prior to check-in: 70% of the prepaid deposit will be forfeited. * 4–6 days prior to check-in: 60% of the prepaid deposit will be forfeited. * 7–9 days prior to check-in: 50% of the prepaid deposit will be forfeited. * 10–13 days prior to check-in: 30% of the prepaid deposit will be forfeited. * 14 days or more before check-in (inclusive): Full refund of the prepaid deposit. * 1Note: Special promotions or limited-time offers may follow a separate cancellation policy. Please refer to the package details.
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/Pets are not allowed, with the exception of guide dogs.
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